Issued May 18, 2020

 

Sivive Enterprise Solutions Private Limited, a company incorporated in India, along with its employees and platforms (collectively, “Sivive,” “vivelogis,” “we,” “us”), values your relationship and respects your choice to share personal and non-personal information (“information”) when engaging with us. We appreciate your concerns about privacy and data protection.

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This Privacy Policy (“Policy”), including references to other documents and notices, outlines how we and our authorized third-party service providers and vendors (“service providers”) may collect, use, store, and protect your information. Your information is essential for us to deliver our products, services, and communications (“services”), and to keep you informed about them.

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You may share information with us:

• As a registered user or visitor (“users” or “you”)

• With or without a contractual obligation (“business use”)

• Through our websites — www.thesivive.com, www.vivelogis.com — including subdomains, web and mobile applications (“sites” or “platforms”)

• Through other sources

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We commit to using your data responsibly, in good faith, on a need-to-know basis, and for legitimate purposes only as described in this Policy. Where expressly agreed or brought to our attention, we will make reasonable efforts to comply with the legal requirements of your jurisdiction.

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​We cannot determine whether our sites or content are restricted or inappropriate for specific categories of users (e.g., minors under certain country regulations). You are responsible for verifying your legal age and entitlement to access our sites under your local laws. By accessing our sites, contacting us, or otherwise engaging with us, you confirm that you do so voluntarily and accept the terms of this Policy, including our right to collect, use, and transfer your information.

 

We reserve the right to amend this Policy from time to time. We encourage you to review it periodically and ensure you are comfortable with any updates.

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This Policy also clarifies how, when, and why we — including our affiliates and service providers — receive, collect, and use your information, and your rights to request deletion. It does not override any rights or obligations under separate agreements entered into between Sivive and its customers or authorized business users.

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Information You Share or We Collect

You may be required to share information with us when accessing our sites in a personal or business capacity. We may collect personal information such as:

• Name, address, contact numbers, email addresses

• General business-related information

 

We seek only the minimum information necessary to:

• Communicate with you

• Respond to your requests

• Fulfill the purpose of your engagement with our sites and applications

 

As a personal user, you may choose not to update your information. However, you may be required to share information when you:

• Request details about our products or services

• Ask us to contact you

• Conduct transactions on our sites

• Participate in surveys, questionnaires, or promotional campaigns

 

As a business user, your personal information (e.g., name, email, mobile number) may be updated in our business applications under prevailing contracts with our customers, in order to:

• Generate user credentials (ID and password)

• Validate your authorization

• Communicate updates, confirmations, and transaction statuses

 

Additional information we may collect includes:

• Contact details and location

• Browsing data (IP address, login credentials, device info, transaction history)

• Payment information (e.g., credit card details)

• Session data, page interactions, visit durations

• Comments, feedback, reviews, and recommendations

 

You may opt out of general communications, marketing campaigns, and promotions at any time — unless you are a business user governed by contractual terms with our customers.

 

Why We Collect Your Information

We may collect personal and non-personal information to:

• Enable business users to access and use our services

• Share updates about features, products, and services

• Provide support to users and visitors

• Send general, personalized, promotional, or service-related communications

• Conduct internal business analysis

• Create aggregated or inferred non-personal data to improve services

• Comply with applicable laws and regulations

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Storage and Security of Your Information

Our sites may be hosted on third-party platforms that provide the infrastructure to deliver our services. Your information may be stored in secure databases and applications maintained by these service providers, protected by firewalls and other safeguards.

We select service providers and payment gateways based on their adherence to recognized data privacy and security standards (e.g., PCI-DSS or equivalent).

Regardless of hosting arrangements, Sivive is committed to taking appropriate measures — and regularly reviewing them — to protect your information from unauthorized access or misuse.

 

Use of Your Information

We are committed to using your information — whether received directly from you or through your organization or customers — in good faith, for legitimate and specified purposes only. For example, if you contact us and provide your email address, we may use it to respond to your inquiry or request.

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We may also use your information for the following purposes:

• Delivering and supporting our services

• Responding to your inquiries, requests, and feedback

• Offering new products or directing you to relevant sections of our sites or third-party platforms

• Sending marketing and advertising content we believe may interest you

• Administering your participation in campaigns, events, contests, or promotions

• Evaluating and improving site features, user experience, and content effectiveness

• Performing data analytics using aggregated and anonymized usage data

• Supporting commercial negotiations and transactions in good faith

• Monitoring for misuse, fraud, criminal activity, or other liabilities

• Complying with legal obligations, law enforcement requests, and company policies

 

Communications with You

We may contact you to:

• Share account-related updates or troubleshoot issues

• Resolve disputes or collect outstanding amounts

• Seek feedback through surveys or questionnaires

• Send marketing campaigns, promotions, and company updates

• Enforce user agreements or notify you of legal changes

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We may reach out via email, phone, SMS, or postal mail. You may opt out of marketing communications at any time, unless governed by overriding contractual terms as a business user.

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Cookies and Tracking Technologies

We may use third-party services such as Google Analytics, either directly or through our hosting platforms. These services may place cookies or use tracking technologies governed by their own privacy policies. We select third-party providers after reasonable assessment of their data protection capabilities.

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When you access our sites, we and our partners may automatically collect technical and usage data using cookies, web beacons, and similar tools. This may include:

• IP address, browser type, operating system, and device information

• System settings and unique device identifiers

• Clickstream data showing your navigation path through our sites

 

We may combine this data with other information you voluntarily provide. Our sites may use various types of cookies and local storage technologies, including HTTP, HTML5, Flash cookies, and web beacons. You may disable cookies on your device, but doing so may affect certain site functionalities.

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To opt out of specific tracking services, you may contact us at compliance@thesivive.com. While we do not currently offer real-time opt-out mechanisms on our sites, we will act on your request within 2–3 working days.

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Updates to This Policy

We reserve the right to amend this Privacy Policy at any time. Changes take effect immediately upon posting. We encourage you to review this section periodically to stay informed and ensure your continued comfort with our practices.

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Withdrawing Consent, Accessing, or Deleting Your Information

You may choose to withdraw consent, access, rectify, or delete your personal information. To do so:

• If you are a business user, please contact your employer-designated administrator

• Otherwise, contact us directly at compliance@thesivive.com

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We endeavour to respond and take appropriate action within a reasonable time from your request. Thank you for reading through this policy and entrusting your information with us.